Frequently Asked Questions
Find answers to common questions about our handcrafted headwear and accessories.
How do I clean my raffia hat?
To clean raffia, use a slightly damp cloth to spot clean. Avoid saturating the fibers with water and allow it to air dry away from direct sunlight.
Can I fold my hat for travel?
Many of our styles are designed to be 'rollable' or 'packable.' Please check the specific product description for the 'Rollable' icon before folding.
How do I determine my hat size?
Measure the circumference of your head approximately 1cm above your ears. Our size guide provides a detailed conversion chart for S, M, L, and XL.
What is UPF 50+ protection?
UPF 50+ is the highest possible sun protection rating for fabrics, blocking 98% of the sun's harmful UVA and UVB rays.
Do you offer repair services?
We offer a limited repair service for manufacturing defects. Please contact our customer care team with photos of your item for assessment.
Where are Helen Kaminski products made?
Our products are designed in Australia and handcrafted by skilled artisans in Madagascar, Sri Lanka, and other global locations using sustainable materials.